1. Customers can return their order within 14 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
2. In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at firstname.lastname@example.org and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as Be Awara Store Credits as per your convenience.
Once the order has been picked up, the refund will be initiated to your selected mode within 7-10 working days from the date your order is picked, subject to your returns passing the quality check.
Refund will reflect as per below-mentioned timelines:
Wallet refund will get credited within few minutes.
NEFT refund will take 5 to 7 working days.
Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.